To Customer Relations: This is a note of praise. And I wanted to write it before I got the email asking for comments b/c many times I don’t have time for that /don’t do it. I purchased a terribly complicated additional service warranty from another state that has been a nightmare and has given me problems at every Toyota Dealership I’ve been to. This of course, is not your fault, but the shortcomings of the warranty company itself. That aside, other Toyota Service Departments in the past have been rude, belittling, and offensive. Towards me when I try to explain this service warranty I purchased. Not to throw them under the bus, but it is important for me to say this because of the contrast in service that I received here at Colonial. Today, Diana Malone helped me at the Service Desk. She listened patiently while I explained the mistake the warranty company made and the result situation that made me want to pull all my hair out (I have looong hair.) She spoke with me with respect and patiently explained to me various issues with my car, showing me price quotes, drawing diagrams, and answering my many questions, all with a good attitude. There was not a hint of annoyance or the feeling that I was wasting her time. When we had to call the warranty company for further clarification, she spoke with him with the same respect and good attitude. It is commendable to find a person who works professionally and honorably (especially in difficult situations that they are thrown into and had no part in causing.) I am truly thankful and grateful to have the pleasure of working with Diana. Perhaps these things seem like common courtesy, but having experienced the exact opposite treatment at other Toyota Service departments, today was like a breath of fresh air. On a side note, this ordeal started two days ago when my husband brought my car in for service. (And was informed that the warranty was invalid – a mistake on the warranty company’s part.) While I was not here myself, and even though my husband came home not getting done what he expected to, he still only had good things to say about The Colonial Toyota Service Department and specifically, about Arsenio Brown who had patiently tried to sort out the problem. These two people have made a frustrating and stressful situation bearable. THANK YOU!!!! Catherine Lan

Bobby Crabtree, my name is Jack Doesn’t mean a thing in the world. I’m just John Q public. I own a 2005 Nissan that I was told needed a lot of work by a garage I’ve been doing business with for 10 years. I knew Bob Foreman from my former employer. I called him up, talked to him. He did the complete assessment. They did the job, I hadn’t touched the car in a week. I went out yesterday, into the garage with all the funny weather we have. My garage is unattached and was damp. The car started right up and it ran like a dream.. I got to tell you Bob Foremen, and that entire crew out there took care of a Nissan. It’s a 2005 Sentra, and I’m a little on the handicapped side. I am missing a leg, well part of my leg, not the whole thing. I don’t get around as good as I should but that is my problem. The reason for me calling you is, I’m gonna tell you something that’s an accolade for these people. You took a car that has nothing to do with Toyota and put it back together for me. I was told it needed a head gasket by the other garage. (INCORRECT). I was told I needed a coil! (INCORRECT). And you guys changed the oil, tightened up the brakes, checked the whole car out and I got out of there for $599, as opposed to what would have been $3500, and that’s what Nissan told me and that’s what I was told by the guy I was doing business with, here in Bridgeport. If you want to get back to me for any reason, you should have to, I don’t have to speak with anybody because obviously a customer has been made. I know Bob from my former employer and he really took care of that car and I can’t Thank you enough. I thanked him on the phone today. I drove it around all day yesterday, not a thing wrong with it. Ran like a new car. It’s only 10 years old, 55K miles and I had people that wanted to charge me $2000 for it. You guys did extra work and I got outta there for $600 bucks. Thanks a lot. You made a customer and I will refer anybody, especially to Bob. I think he is a wonderful guy. Thanks a lot!

Dear Roger, We wanted to thank you for going the extra mile when you didn't have to last Friday. Making the extra calls to the manufacturer in our behalf and finding out that there was in fact a recall on the sunroof saved us at least $900.00. Having just moved to Milford, your diligence has now gained colonial Toyota 2 new devoted customers. Your exceptional level of service has convinced us that Colonial Toyota is the place for us to have our car serviced from now on. We are looking forward to dealing with a professional such as yourself in the future. Thank you! Sincerely, Eileen Cavanagh and Chris Brown