I recently received truly exceptional service from Colonial Toyota, and specifically from Hastrit Celaj.
My mother has been buying/leasing Toyotas from Colonial Toyota for decades.  She recently reached a point where it was no longer safe for her to drive.  She still owned her car, bought from Colonial Toyota, and was still paying for it through regular monthly payments.  This was an extremely difficult and emotional process for me to get rid of the car she loved, and to take the car keys away.
However, Hastrit Calaj of Colonial Toyota went above and beyond to assist us.  When I explained the situation, Hastrit didn't just see a potential transaction; he saw a family in need, facing difficult issues, including someone driving and the overall aging process, which eventually makes it unsafe for that person to be driving.
Instead of requiring us to bring the car to them (I live in NYC and haven't driven in years, so driving it to them wasn't possible), they arranged for a tow truck to pick it up directly and bring it to the dealership.  This single gesture alleviated so much stress. They understood that it would be difficult for us to handle the logistics ourselves and handled everything seamlessly.
Then, they handled the entire resale process with transparency and compassion. Hastrit walked us through every step, offered a fair price for the vehicle, and made sure all the paperwork was in order.
This was all done in less than 48 hours.  What could have been a painful, long, and complicated situation was made humane and straightforward, thanks to Hastrit Celaj and his oversight of those involved in this process. The level of empathy and professionalism was unlike anything I've ever experienced.
For anyone looking for a dealership that truly values its customers and goes the extra mile, I wholeheartedly recommend Colonial Toyota. Thank you for treating our family with such kindness and for making a tough transition so much easier.